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Shipping & Return Policy
All orders are shipped within 2-3 business days*
Hassle- free returns on all orders**
We aim to respond to all customer inquiries within 24 business hours
All orders are processed and shipped from our Toronto office within 2-3 business days. Occasionally, processing can take 4-5 business days. Processing time is not included in shipping estimates. You will receive a shipping notification once your order is shipped.
Coffee & Chains is happy to offer full returns, less initial shipping fees.
Returns must be shipped within 7 days of delivery for a full refund; orders shipped within 20 days of delivery will be issued store credit. After 20 days of delivery, all orders are final sale. Purchases made with a discount beyond %5 are final sale.
Return shipping is buyer responsibility - please purchase a shipping label through your preferred carrier. Kindly note that Coffee & Chains is not responsible for lost or damaged returns.
All items must be returned in their original state with no signs of use.
We cannot accept exchanges or returns on sale items or limited edition products.
If you are unsatisfied with your order, please contact us for return details.
DUTIES & TAXES
Coffee & Chains does not charge any extra taxes or duties imposed by the customs in the destination country. Payment of duties and/or taxes are buyer responsibility; we unfortunately cannot control these fees.
RETURNED-TO-SENDER & REFUSED PARCELS
Returned-to-seller or refused boxes will be issued as store credit less initial & return shipping fees, given there was no error made on our end.
ORDER CANCELLATIONS AND MODIFICATIONS
Given that we work to fulfill orders ASAP, all orders are final (including pre-order). Please ensure you're confident in your purchase before submitting your order.
If order modification requested prior to order processing, we can add items to your order or modify colour selections of order items. Please contact us at firstname.lastname@example.org for order modifications.
If your order is deemed lost, we will investigate with the freight company and inform you as soon as possible.
Kindly note that Coffee & Chains is not responsible for parcels scanned delivered that cannot be located. If you believe that your order is stolen, we recommend filling a report with your local Police Station after checking with house members and neighbours.
All Coffee & Chains products have a 30 calendar days warranty, effective the date of delivery.
We do quality check before sending our products. For all warranty claims, send us an email at email@example.com. The warranty claim must be initiated within 30 days of delivery and photos must be included damage.
If the replacement product is out of stock, we will issue a store credit.
* Given no delays.
** Excluding orders marked as final sale.