Hello Beth,
This is Mike from Customer Relations from Coffee and Chains.
Please check your spam folders. Emails sent on 14th and 29th of March. Let us know if you need us to forward those emails.
We offered you a solid solution on your emails regarding the metal chains. (Please check your spam box)
About flips; please refer to our videos on our TIKTOK profile and always feel free to ask for assistance via our support email address (support@coffeeandchains.com)
Our customer service department is working hard to reply all emails and requests and no emails were missed as of we are established.
Looking forward to see enjoy your new favourites.
Mike
Customer Relations
Coffee and Chains